If you do not like your item and wish to have a refund, we ask you to cover the costs to return the item. As good gesture, we will replace the sterling silver hooks so the item(s) can be resold. Once we receive it back, we will refund the cost of the item so long as they are able to be resold. We will not the postage cost). This only applies if the item is returned to us within 28 days of you receiving it.
To exchange the item, we ask for you to cover the return postage costs. Once we have the item back, we will send out your preferred exchange. This will incline further postage fees to the buyer unless the exchange pairs are a different price. All price balances will be refunded or charged via PayPal invoices before the item is posted, and will only be done once. This only applies if the item is returned to us within 28 days of you receiving it.